Les Transports Lacombe

Privacy Policy

Table of Contents of the Privacy Policy

Privacy Policy

We are committed to protecting your identity and the personal information you provide to us. Our privacy policy applies to the personal information we collect by telephone or through our website via our online form at www.transportslacombe.com. We have published this privacy policy to inform you about the personal information we collect, how we use it, the choices you have regarding our use of your personal information, and how you can access it.

Section 1.01 — Use of Personal Information

“Personal information” means any information, including sensitive data, that relates to an identified or identifiable individual. Personal information remains personal, even if it is otherwise public.

You can browse our website without providing us with any personal information. However, with your consent, or unless required or permitted by law, we may collect, use, store, and transfer the following types of personal information about you:

  • Aggregated data;
  • Contact details
  • Safety sequences;
  • Technical information.

If we collect, use, store or transfer your personal information, we will only do so for one of the following purposes

Section 1.02 — Your requests and communicating information with you at your request;

When you submit an information request through our online form, we may collect personal information such as your name, postal or email address, and telephone number in order to respond to your request. We also collect various other types of information that you provide to us to enable us to respond to your request.

Type of personal information collected: contact details, identity information and communications information.

(A) To improve the performance of the level of service and the content of our website;

We may collect information about you and your use of our website through technical means, such as cookies, web page counters, and other analytics tools. This may include your IP address, login data, browser type and version, location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this website. We use this information as needed to administer and improve our website and its content, to ensure it functions effectively and securely, to develop our business, and to inform our business strategy

Type of personal information collected: aggregated data; contact details.

(B) To prevent or detect crime and to protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting).

Type of personal information collected: contact details, technical information, identity and security sequences.

Section 1.03 — Collection of personal information

We use various methods to collect personal information about you, including the following:

(A) Direct interactions;

You can give us information about your identity and contact details by filling in communication forms or by corresponding with us by phone, email or otherwise

(B) Indirect interactions;

We may receive personal information about you from third parties.

(C) Automated technologies or interactions.

While you interact with our website, we automatically collect technical personal information about your equipment, browsing actions, and habits. We collect this personal information through cookies, pixels, server logs, and other similar technologies. We may also receive technical personal information about you if you visit other websites that use our cookies

Section 1.04 — Disclosure of Personal Information

Unless otherwise stated herein, we undertake not to disclose, rent, sell or transfer to third parties any personal information concerning our customers without having obtained their prior consent.

(A) Service providers and advertising cookies;

We may share your personal information with third parties who provide services on our behalf, such as payment processing, website hosting, email transmission, or other communications on our behalf

We respect your privacy and do not collect any personally identifiable information through Google.

These service providers are subject to non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for purposes other than providing services on our behalf or as otherwise required by applicable law.

(B) Disclosure in commercial transactions;

In the context of business transactions, we may need to disclose your personal information to the acquiring organization, but we will require that the latter agree to protect the confidentiality of your personal information in a manner consistent with this privacy policy.

(C) Law enforcement and legal disclosure.

We may have to disclose your personal information to a federal institution that has claimed to have the legitimate authority to obtain that information in order to comply with a subpoena, warrant or order issued by a court, person or body with jurisdiction to compel the production of information, or in order to comply with court rules regarding the production of documents and information or legal counsel for Transports Lacombe.

If you prefer that we not disclose your information as described above in sections 1.04 (A), 1.04 (B) or 1.04 (C), you only need to notify us (see section 12 “Contacting us” below).

Section 1.05 — Interregional Transfers

Your personal information is stored in secure locations and on a server controlled by Transports Lacombe or its service providers, located in our offices or the offices of our service providers in Canada. If you are a resident of Quebec, please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside of Canada.

Our service providers may be located outside your jurisdiction and may be required to disclose your personal information under the laws of their jurisdiction, including the United States. Where applicable, we have taken all reasonable steps to ensure that your information will not be used for purposes unrelated to your file or disclosed to service providers without your consent, except as permitted by law. You may contact us for information about our policies and practices regarding the service providers to whom we have disclosed your personal information and their locations.

Section 1.06 — Website Information

We collect the IP address of all visitors to our website and related information such as the internet browser and operating system they use, the time spent on the website, their usage patterns, and the domain name of the website from which they accessed our site. We collect this information to help us evaluate and improve your experience on our website.

Section 1.07 — Witnesses and Invisible Pixels

Our website uses a technology called “cookies.” A cookie is a small piece of data that our website can send to your browser, which may then be stored on your hard drive to allow us to recognize you when you return. Cookies may also provide us or our service providers with information that we will use to personalize our website according to your preferences. You can configure your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our website, you may not be able to take full advantage of its features. Our website may also use atechnology called “web beacons.

If you prefer not to be recognized when you visit our website, you can always log in using a private browsing window. You can also erase all traces of your visit by clearing your browsing history.

Section 1.08 — Your rights

Subject to certain exceptions, you have the following rights regarding the personal information we collect about you:

(A) Your right of access;

Upon written request, subject to certain exceptions, Transports Lacombe will inform you of the existence, use, and disclosure of your personal information and provide you with a copy within the timeframes prescribed by law. You have the right to access and correct the information held about you. Please send any access request using the contact information below.

We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made multiple requests. In these cases, we will notify you and keep you informed. If you require additional copies, we may need to charge a reasonable fee.

The person in charge is Nathalie Chapados, who can be reached by phone at 514-256-0050 or by email at transports@transportslacombe.com.

(B) Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. If you are entitled to rectification and we have shared your personal information with third parties, we will inform them of the rectification to the extent possible and where this does not involve disproportionate effort. Upon request, where possible and lawful, we will also inform you of the parties to whom we have disclosed your personal information so that you can contact them directly.

The person in charge is Nathalie Chapados, who can be reached by phone at 514-256-0050 or by email at transports@transportslacombe.com.

(C) Your right to request information about data processing;

You can contact us for information about our data processing activities, including the personal information collected about you and how it is processed by Transports Lacombe. You can ask us to specify the categories of people who have access to your personal information at Transports Lacombe and the applicable retention period for this information.

The person in charge is Nathalie Chapados, who can be reached by phone at 514-256-0050 or by email at transports@transportslacombe.com.

(D) Your right to withdraw your consent;

If we rely on your consent (or explicit consent) as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide you with certain services. We will notify you if this is the case when you withdraw your consent.

If you wish to deactivate your account, please submit a request electronically or contact us at 514-256-0050 or by email at transports@transportslacombe.com.

The person in charge is Nathalie Chapados, who can be reached by phone at 514-256-0050 or by email at transports@transportslacombe.com.

(E) Your right to file a complaint with a personal information protection regulatory body.

You have the right to file a complaint at any time with the appropriate regulatory body. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the privacy commissioner of your province of residence. However, we would like the opportunity to address your concerns before you contact the appropriate privacy regulator. Therefore, please contact us first.

Section 1.09 — Security of Personal Information

We understand that our customers trust us to protect their personal information, and we take this responsibility seriously. We have implemented measures to protect the personal information in our custody and control. Specifically, we only grant access to personal information to our employees and authorized service providers who require it for the purposes described in this Privacy Policy. We have implemented reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of the personal information in our custody and control

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Therefore, Transports Lacombe makes no representations or warranties whatsoever that personal information will not be lost, misused, or altered, and assumes no responsibility for the personal information you transmit to it, nor for the use or misuse of personal information by you or by third parties.

Section 1.10 — Use of social media and social networks

We encourage you to review the privacy options and settings on the platforms and social networks you use to fully understand all the choices available to you regarding the sharing of your information with us. Where appropriate, you can update your preferences to reflect your usage.

Section 1.11 — Changes to our privacy policy

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the website. We will process your personal information in accordance with the Privacy Policy in effect at the time the information was collected, or as otherwise agreed with you. If changes are made to this Privay Policy, we will post a revised version on our website as soon as possible after the update.